Refund, Returns & Warranty Policy

At iReviva™, we want you to feel confident in your purchase. Products purchased directly from iReviva.com are supported by our 30-Day Return Policy and our 1-Year Limited Warranty.

30-Day Returns

You may request a return within 30 days of delivery.

A reasonable at-home evaluation of the product is permitted.

To start a return, contact support@ireviva.com with your order number and the reason for your request.

Please do not send a product back before receiving return authorization.

Approved returns will receive return instructions and an authorized U.S. return address from our Customer Care Team.

Please do not send returns to the sender address shown on the original parcel or directly to the manufacturer unless specifically instructed by iReviva.

Change-of-Mind Returns

If you decide the product is not right for you, an approved return may be made within the 30-day return window.

A $15 return shipping fee will be deducted from your refund.

There is no additional restocking fee.

The product should be returned with its main components and must not show abuse, intentional damage, unauthorized modification, or excessive contamination.

Damaged, Defective or Incorrect Items

If your product:

• arrives damaged,

• is not the item you ordered,

• does not function as intended, or

• develops a verified manufacturing issue during the 30-day return period,

please contact support@ireviva.com.

We may request photos or a short video to help our team assess the issue.

For verified defects, shipping damage or fulfillment errors, iReviva will cover the authorized return or replacement shipping cost.

Depending on the circumstances, the resolution may include troubleshooting, replacement parts, replacement of the device, or a refund.

Refunds

Once an authorized return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method.

The $15 return shipping fee applies only to non-defective, change-of-mind returns.

After a refund is issued, your bank or payment provider may require additional processing time. In most cases, this takes approximately 5–10 business days.

1-Year Limited Warranty

Eligible iReviva devices are covered by an iReviva 1-Year Limited Warranty beginning on the date of delivery to the customer.

The warranty covers eligible defects in materials or workmanship under normal use.

For an approved warranty claim, iReviva may provide:

• troubleshooting;

• replacement parts;

• repair where appropriate; or

• a replacement device.

If repair or replacement cannot reasonably be provided, iReviva may provide another appropriate resolution, including a refund where applicable.

For approved warranty claims within the United States, iReviva will cover authorized warranty-related return or replacement shipping costs.

The limited warranty does not cover accidental damage, misuse, abuse, unauthorized modification or repair, loss or theft, excessive contamination, or normal cosmetic wear that does not affect product functionality.

The 1-Year Limited Warranty does not extend the 30-day change-of-mind return window.

Full warranty terms are available here:

/pages/1-year-limited-warranty

Order Cancellations

Orders may be canceled within 24 hours of purchase by contacting:

support@ireviva.com

Once an order has entered processing or has shipped, it can no longer be canceled. However, it may still qualify for return under the 30-day return policy above.

How to Start a Return or Warranty Claim

Email support@ireviva.com and include:

• your order number;

• the reason for your request; and

• photos or video if there is a product issue.

Our Customer Care Team will provide the appropriate instructions.

This policy applies to purchases made directly through iReviva.com.

Return routing and operational procedures may evolve as our U.S. returns network develops. Any return or warranty claim already authorized will continue to be handled according to the instructions provided for that case.